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Support and Services

Support and Services

A Focus on Customer Satisfaction

At Dalet, we deliver tailored solutions that are at the core of your business. Because customer satisfaction is our priority, we deliver added value services to address your needs with a top-down approach that covers both business perspectives and technical details. From project management, system architecture and integration, training, change management to support, Dalet offers a wide range of services and skills with the double competence of broadcast and IT know-how.

Dalet Professional Services

From small to enterprise projects, Dalet builds your mission-critical system on a firm foundation by taking advantage of Dalet Professional Services:
  • Project management
  • Workflow analysis
  • System architecture
  • Software integration
  • Change management and coaching
  • Training seminars
All of our services include our experienced resources and industry-leading methodology to ensure successful implementation of your MAM and production system. 

> Learn more

Dalet Care – 24/7 Support

Dalet Care is a complete support program dedicated to your continued success and growth. It operates worldwide, 24-hours a day, 7-days a week. Its three support centers are strategically located to handle support calls around the clock and around the globe.
 
In order to tailor the level of support to the unique needs of your organization, Dalet Care offers four different levels of Service Level Agreements (SLAs), ranging from Standard to Custom.
 
Dalet iCare, our online collaborative Customer Relationship Management system, provides real-time monitoring of tickets. User guides and manuals, as well as many other helpful resources are also available through our customer portal.
 

Events

Netorium Transcoding im Fokus
Date: Jun 22 - 23, 2017
Location:
Wiesbaden
SVG’s RSN Summit 2017
Date: Jun 27 - 28, 2017
Location:
Chicago, USA
Stand:
Dalet/Quantum Tabletop
4K/UHD IP Broadcast production Seminar Bangkok
Date: Jul 06, 2017
Location:
CDC Crystal Grand Ballroom in Bangkok, Thailand
HPA Tech Retreat UK
Date: Jul 11 - 13, 2017
Location:
Heythrop Park Resort in Oxfordshire
Website:
SMPTE 17 SYDNEY
Date: Jul 18 - 21, 2017
Location:
Sydney - International Convention Centre
Stand:
J45

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